Job Details

Mazda & Kia of Fargo is seeking a full-time Automotive Warranty Administrator / Service Booker to support our Service Department by processing warranty claims, managing service workflow, and assisting with basic accounting and administrative functions. This roleis ideal for a detail-oriented professional with automotive dealership experience, strong organizational skills, and a customer-first mindset.

At Mazda & Kia of Fargo, we strive to make every customer a customer for life. We believe happy employees create happy customers, and every team member plays a critical role in our success. We offer a stable, growth-oriented environment with long-term career potential.

What We Offer (Pay + Benefits)

• Competitive compensation (based on experience)
• Paid training and onboarding
• Career growth and advancement opportunities
• Long-term job security with a family-owned dealership
• Health and wellness benefits
• Flexible work schedule
• Employee vehicle purchase plans
• Employee discounts on products and services
• Positive, team-driven work environment

Key Responsibilities

• Process and submit OEM warranty claims accurately and in compliance with manufacturer guidelines
• Review and verify warranty documentation for completeness and accuracy
• Oversee drive lane and service booking workflow to ensure efficient vehicle throughput
• Schedule and book service appointments as needed
• Distribute repair orders efficiently among technicians
• Monitor technician productivity and help maximize labor utilization
• Provide concierge-level support to service customers in person and by phone
• Collaborate with service advisors, technicians, and management to resolve issues
• Maintain accurate warranty, service, and accounting records
• Assist management with clerical and administrative duties as needed

Daily Duties

• Calculate customer invoices using the dealership's DMS (Dealer Management System)
• Process customer payments (cash, check, and credit card) accurately
• Post transactions to repair orders and issue receipts
• Answer and route incoming phone calls professionally
• Address and resolve customer concerns or escalate appropriately
• Maintain consistent communication to minimize customer wait times
• Follow internal dealership procedures and service department workflows

Qualifications & Skills

• Previous experience as a Warranty Administrator, Warranty Clerk, Service Booker, or Automotive Service Assistant preferred
• Automotive dealership or service department experience strongly preferred
• Working knowledge of OEM warranty procedures and DMS systems (CDK, Reynolds, Dealertrack, etc. a plus)
• Strong attention to detail and basic accounting skills
• Excellent customer service and communication abilities
• Ability to multitask in a fast-paced automotive service environment
• Professional appearance and positive, team-oriented attitude
• Availability to work flexible weekday and weekend hours
• Valid driver's license and clean driving record

Equal Opportunity Employer

Mazda & Kia of Fargo is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Employment is contingent upon successful completion of a background check and drug screening.