Job Details

At Cencora, our team members are vital to creating healthier futures, and your contributions will make an impact in improving lives. If you're passionate about being at the forefront of health innovation, we invite you to join us!

Job Details

This position supports Cencora's freight and logistics management services, marketed through our Triose business.

As a Client Performance Specialist, you will be the primary point of contact for our internal and external customers, delivering timely, accurate support related to Triose products and services. Your responsibilities will include:

• Acting as the main liaison for customer inquiries, providing accurate information about Triose products and services.

• Delivering Level 1 support, including assistance with portal navigation, shipment visibility, reporting, and basic troubleshooting.

• Intaking, assessing, and triaging support cases; resolving issues when possible and escalating as necessary based on urgency.

• Maintaining clear documentation of each case, including descriptions, troubleshooting steps, and final resolutions.

• Communicating effectively with customers to provide updates and manage expectations throughout the resolution process.

• Coordinating service recovery efforts, ensuring follow-up to confirm resolution or corrective actions.

• Identifying trends and recurring issues, collaborating with team members to drive continuous improvement.

• Creating and updating knowledge base content including FAQs, job aids, and SOPs to promote service consistency.

• Providing proactive customer communications to enhance satisfaction and minimize downtime.

• Meeting service standards and response timelines while managing workload in a dynamic environment.

• Working collaboratively with team members across functions to share knowledge and resources, supporting a positive team culture.

Experience and Educational Requirements:

• Associate's Degree/Certification or relevant experience in Logistics, Healthcare, or Customer Service is a plus.

• 1-3 years of relevant experience is typically required.

• This role operates from 11 am - 8 pm EST.

Minimum Skills, Knowledge and Ability Requirements:

• A demonstrated eagerness to learn corporate and technology-specific applications.

• Ability to learn customer support processes and techniques effectively.

• Good analytical and problem-solving skills.

• A strong commitment to delivering superior customer service.

• A passion for teamwork and collaboration.

• The ability to thrive in a fast-paced, sometimes demanding role.

• Excellent oral and written communication skills.

*Please note that this role operates from 11 am - 8 pm EST.

What Cencora offers

We provide competitive compensation, benefits, and resources that foster an inclusive culture, supporting our team members to live purposefully. Our offerings include not only traditional medical, dental, and vision care but also comprehensive wellness benefits that address physical, emotional, financial, and social well-being. Support for working families is a priority, featuring backup dependent care, adoption assistance, and paid parental leave. We encourage your personal growth through various training programs and professional development opportunities.

Salary Range*

The salary range for this position is $37,900 - $54,120. Please note that this range reflects a National Average, and actual compensation may vary based on location.

Equal Employment Opportunity

Cencora is dedicated to equal employment opportunities without discrimination. Our success relies on effectively utilizing qualified individuals from diverse backgrounds. All aspects of employment comply with equal opportunity principles, ensuring a non-discriminatory environment.

Affiliated Companies:

Affiliated Companies: Triose, Inc.