Job Details

We're hiring a friendly and responsive Chat Support Agent to assist our patients and clients through our digital chat platform. If you're a great communicator who enjoys helping people solve problems online — this role is perfect for you.

Role: Chat Support Agent

Department: Customer Support & Patient Services

Location: Fully Remote

Type: Full-Time / Part-Time

Requirements

What You'll Do:

• Respond to patient and client inquiries promptly through our chat platform
• Provide accurate information on services, appointments, billing, and general support
• Handle multiple chat conversations simultaneously with professionalism
• Document all interactions accurately in our CRM and support systems
• Escalate complex or sensitive issues to the appropriate team
• Deliver a consistently warm and professional experience in every chat
• Follow all HIPAA guidelines and patient confidentiality protocols

Benefits

What We Offer:

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible shift options
• Supportive team environment and ongoing coaching
• Career growth opportunities within ADF Medical Services