Job Details

Love Your Mondays again!

Join the Future of Connectivity with Metronet!

Are you ready to launch your career with one of the nation's fastest-growing fiber-optic powerhouses? Welcome to Metronet, where we don't just build networks; we build communities.

Network Operations Center (NOC) Coordinator

As a Network Operations Center (NOC) Coordinator, you will be responsible for auditing NOC cases to ensure accurate coding and reporting, producing KPI summaries and executive reports, and investigating major service-impacting events. The role supports training, documentation, and SharePoint management, collaborates on policy updates, and provides after-hours or on-call support as needed.

ESSENTIAL JOB FUNCTIONS:

• Audit prior-week trouble and work cases, correcting coding as needed to ensure complete and accurate reporting
• Analyze audited case data to produce executive-level KPI summaries, slides, and presentations monthly, quarterly, and on demand
• Manage and maintain the master list of FOPS and Network Region definitions, updating at least monthly
• Investigate and report on the most significant service-impacting events each month
• Manage the NOC SharePoint site, including functionality updates and maintenance of departmental documents, reports, and reference materials
• Maintain accurate administrative records, historical KPI data, and documentation to support long-term data analysis
• Review, analyze, and update NOC policies, procedures, and job aids in collaboration with Subject Matter Experts
• Develop and support training programs by creating instructional materials and coordinating the scheduling, tracking, and documentation of training activities
• Support departmental and company goals and initiatives
• Perform other duties as assigned
• Provide after-hours or on-call support as required
• Other duties as assigned.

JOB QUALIFICATIONS AND REQUIREMENTS:

• Bachelor's degree in a relevant field is preferred
• 1-3 years working in the telecommunications industry is preferred
• Working knowledge in MS Office (especially Word, Excel, & PowerPoint)
• Experience with pivot tables and MS SharePoint a plus
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

ADDITIONAL JOB REQUIREMENTS:

• Attention to detail, problem solving skills, and ability to prioritize work
• Must enjoy a continually changing work environment and have willingness to adapt to changes in priority and focus
• Provide constructive, substantial, and respectful feedback as needed
• Ability to review the details in a fair & impartial manner while also understanding the big picture objectives
• Ability to get work completed with minimal oversight
• Task driven, consistent, and through
• Clear written and verbal communication; ability to tailor for executives and technical teams
• Leadership and facilitation across cross-functional teams; ability to influence without authority
• Analytical, structured problem solving; strong critical thinking skillset required
• Ability to manage multiple complex projects simultaneously in a fast-paced environment
• Outstanding oral and written communication skills
• Excellent organizational and time-management abilities
• May require after-hours and occasional weekend work
• Remote or Hybrid/On-site (Evansville, IN / Lubbock, TX)
• Travel to Evansville, IN twice a year

Join us and find out what it means to love your career!

At Metronet, we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we're not just focused on expanding our networks—we're focused on enriching the lives of those we serve.

We value our associates because they are the cornerstone of our success. By joining the Metronet family, you're stepping into a rewarding career in technology with a company dedicated to your growth and success. We're in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders.

Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere.

Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless.

Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran

Pay Range - $26.00-$30.00/hr.

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Equal Opportunity Employer

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