Job Details

Lead Specialist - Service Design (Hybrid/Remote-Virginia)

Essential Duties and Responsibilities:

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- Contribute to the development of service design solutions and services that solve for today's government service problems in innovative, feasible and desirable ways to bring transformative change to the citizens we serve and enable them to thrive and live better lives.

- Guide service design user engagements and research including observations, interviews, surveys, diaries, and other research methods.

- Champion a strategic, human-centered service design approach to create disruptive innovation and competitive differentiation.

- Support the business in moving ideas from high-level product vision and strategy through road mapping, planning, and execution

- Lead the design and facilitation of co-creation sessions, including immersion workshops, journey mapping and service blueprinting.

- Leverage a human-centered service design approach to rapidly gain deep understanding of citizen and organizational attitudes, behaviors, needs, pain points, opportunities, and aspirations to create innovative human service experiences.

- Frame design challenges, facilitate ideation, envision new concepts (challenge old ones), and rapidly prototype and evaluate designs.

- Use divergent design thinking techniques for the conceptual development of new experiences, products, services, processes and/or ecosystems, and converge innovative ideas to a set of digital and tangible solutions in partnership with team members, project stakeholders and business partners.

- Communicate insights, benefits, value propositions and design rationales to internal and external audiences in an intentional effort to move towards becoming a design-driven, people-centered organization.

- Create powerful narratives that communicate value propositions for the citizen and government using service models, customer journeys, storyboards, system maps, wireframes, interactive prototypes, and final design concepts.

Minimum Requirements:

- Bachelor's degree in related field required.

- 7-10 years of relevant professional experience required.

- Human-Centered Design Certification, such as Service Design, Design Thinking, UX, etc.

- Experience leading and facilitating workshops, sometimes multiple engagements simultaneously.

EEO Statement:

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency:

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. xywuqvp

Minimum Salary: $130,000.00

Maximum Salary: $140,000.00

Remote working/work at home options are available for this role.