Job Details

Job Title: Customer Sup Specialist III

About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond toorganizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Job Description

Department: IT Services & EUE

Resource will be on-site for at least 1 day per week but sometimes it could be couple days per week due to business requirements.

Engagement Description -
The IT Services & End User Experience department within IT is looking for a Client Technology Technician to join our team. Our department provides critical operations and infrastructure support to the entire client enterprise. The Client Technology Technician will be responsible for end-user technology support, specializing in mobile devices using the iOS and android operating systems

Top 3 Required Skills/Experience -

• This position provides end-user technology support, specializing in mobile devices using the iOS and Android operating systems. The ideal candidate will have hands-on experience with the iOS and Android operating systems (such as iPhone/iPad and Android devices support.)
• Provide maintenance and support for basic client products, peripherals and network. Partner with business clients to understand user needs and provide improvement to business processes, resolve problems, and technical solutions. This position is responsible for one or more projects/work initiatives/tasks concurrently as a team member. Work under general guidance from senior team members.
• Excellent customer service skills

Required Skills/Experience - The rest of the required skills/experience. Include:

• Work with team leaders or senior team members to understand user's client technology requirements, document requirements
• Provide input during project/task planning efforts with team members
• Provide feedback on new software performance and testing
• Participating in Level 2 issue assessment and resolution of problems
• Diagnoses and resolve client mobile device hardware and software issues
• Create temporary solutions until permanent solutions can be implemented
• Provide technical support to meetings that include video conferencing
• Document solutions to common problems and responses
• Provide feedback on the development procedures based on established policies related to Business Continuity & Disaster Recovery development
• Gather research data on vendor products
• Support IT inventory management
• Provide on-the-spot training to clients as needed
• Manage asset Inventory
• Advanced proficiency in MS Excel

Preferred Skills/Experience - Optional but preferred skills/experience. Include:

• Problem solving skills
• Customer service skills
• Written and verbal communication skills
• Accuracy and attention to detail
• Ability to work independently, or within a team environment
• Other related skills and/or abilities may be required to perform this job

Education/Certifications - Include:

• Associate's degree in related field preferred
• One (1) year experience in Information Technology required

Location: (Detroit, MI)

Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, ag e, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need."
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-###-####

Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client

SELECT AWARDS

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots
• Crain's Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan