Job Details

Admissions Support Specialist (Remote U.S.) Location: Fully Remote (United States Only) Schedule: MondayFriday, 9:00 AM 5:00 PM EST Employment Type: Full-TimeAbout Us We are a growing Chronic Care Management (CCM) organization dedicated to supporting patients with complex medical needs through proactive communication, compliance oversight, and compassionate care coordination.As we continue to grow, we are seeking a dependable and organized Admissions Support Specialist to serve as the front-line voice of our company.Position Summary The Admissions Support Specialist supports the Admissions Manager and clinical team by managing incoming calls, coordinating appointments, assisting with compliance tracking, and supporting intake and RPM processes. This role is critical to maintaining patient experience and ensuring required patient engagement standards are met. This is a fully remote position requiring consistent availability from 9:00 AM 5:00 PM EST.Responsibilities Patient Communication Answer incoming calls professionally and warmlyRoute calls to appropriate clinical or administrative staffDocument patient interactions accuratelyServe as a welcoming, patient-centered representative of the companyAppointment Coordination Conduct appointment reminder callsConfirm or reschedule appointmentsTrack missed appointments and follow up as directedAdministrative Support Manage incoming and outgoing fax communicationsAssist with document routing and internal coordinationSupport provider schedule oversight as neededCompliance & Tracking Assist with annual visit trackingHelp ensure required monthly patient contact documentationIdentify and escalate patient engagement gapsSupport RPM equipment coordination and trackingQualifications Prior healthcare administrative experience preferredExperience with EHR systems strongly preferredStrong verbal communication skillsHighly organized and detail-orientedAble to work independently in a remote environmentReliable high-speed internet and private workspaceCompensation & Benefits Hourly Pay: $19$23/hour (based on experience)Paid Time Off (PTO)Fully remote roleOpportunity for advancement within a growing healthcare organizationWhat Makes Someone Successful Here Calm, friendly, and confident on the phoneTakes ownership of tasksFollows systems carefullyValues teamwork and accountabilityUnderstands the importance of compliance in healthcare