Job Details

Senior Account Manager

PulsePoint is a fast-growing healthcare technology company using real-time data to transform healthcare. We help brands and agencies interpret the hard-to-read signals across the health journey and unify these digital determinants of health with real-world data toproduce the most dimensional view of the customer. Our award-winning advertising platforms use machine learning and programmatic automation to seamlessly activate this data, making marketing, predictive analytics, and decision support easy and instantaneous.

We are looking for a talented Senior Account Manager to join our team. Our Account Managers own the relationship between PulsePoint and our clients. An AM serves as the primary point of contact for the client and internal teams for all items regarding health media and programmatic campaigns. The ideal candidate will have a strong client facing background and prior digital account management/campaign management experience within the digital Health/Pharma space or from the media agency partner side.

The product you'll be working on: LIFE BY PULSEPOINT, Everything you need to plan, activate, analyze and optimize your digital healthcare advertising campaigns - in one platform. Our proprietary data targeting solutions are the backbone for thousands of healthcare brands seeking instant access to forecast, target, and engage DTC and HCP audiences at scale.

What you'll be doing:

• Develop, grow, and maintain relationships with clients through exceptional client service.
• Serve as point person for all post-sale client requests and communication with client, including kick off calls, asset gathering, KPI discussions, creative changes, performance reports, client meetings, campaign recommendations, troubleshooting.
• Partner with Campaign Management and Platform Solution teams to develop and provide regular actionable insights to our clients on both live and post campaign results detailing performance, campaign optimizations, and new opportunities.
• Partner with internal Client Strategy to effectively communicate digital strategies and rationale for tactical approaches for each campaign directly with our clients.
• Provide accurate campaign screengrabs and detailed reporting in line with campaign objectives and KPIs in a timely manner.
• Partner with Data Analytics to ensure successful delivery of in depth reporting to clients and troubleshoot where necessary.
• Lead client calls and virtual/in-person business reviews covering campaign performance, insights and recommendations.
• Coordinate extensive monthly billing with clients and internal teams.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.

Requirements:

• Post-Sales Programmatic Expertise Strong background in post-sales and programmatic operations; technical troubleshooting experience is essential.
• Cross-Functional & Technical Skillset Experience working across teams to troubleshoot issues, including some direct exposure and responsibilities relative or adjacent to ad operations (e.g., tagging issues, optimization) in required.
• Project Management & Problem-Solving Ability to manage projects internally and externally, ensuring clear communication and follow-through.
• Work Ethic & Adaptability Independent learner, resourceful, highly detail-oriented, and able to navigate complex client asks strategically.
• Experience Level & Industry Knowledge
• 4+ years in Account Management
• Prior roles: Sales Planner, Sales Buyer, Account Manager, Client Service Manager at a digital vendor, or adjacent.
• Exposure to post-sales media operations and hands-on execution is critical.
• Experience with reporting tools such as Tableau or Looker.
• Experience with Microsoft Office (Excel, PowerPoint, etc.) and DoubleVerify.
• Pharma experience is a plus but not required.
• DSP platform experience preferred (e.g., TTD, competitors, DCM).
• Nice-to-have skills: Insertion order management, reporting analysis, Salesforce.

Key responsibilities demonstrated in prior experience:

• Reporting & Analytics Ability to generate and interpret detailed reporting insights, troubleshoot discrepancies, and ensure platform adherence
• Strategic Troubleshooting & Problem-Solving Navigate complex client requests by leveraging cross-team collaboration and past experience.
• Client-Centric Approach Understand client needs holistically, think long-term about solutions, and communicate effectively.
• Hands-On Execution Must have recent hands-on experience rather than a purely supervisory role.
• Adaptability & Continuous Learning Eagerness to learn new tools, processes, and best practices in a fast-moving environment.

Location and hours:

• We are open to hiring this as hybrid in our Newark office (283-299 Market Street, 4th Floor, Newark, NJ 07102) or fully remote, East Coast locations and hours preferred.
• Work hours: 9am-6pm ET.

What we'll give to you:

• Comprehensive healthcare with medical, dental, and vision options, and 100%-paid life & disability insurance
• 401(k) Match
• Generous paid vacation and sick time
• Paid parental leave & adoption assistance
• Annual tuition assistance
• Better Yourself Wellness program
• Group volunteer opportunities and fun events
• A referral bonus program -- we love hiring referrals here at PulsePoint

And there's a lot more! Compensation package:

• We offer a compensation package inclusive of a base salary, a target annual bonus, and a quarterly incentive plan.
• The base salary range is $92k-93k and takes into consideration each candidate's skills, experience, qualifications, and internal equity.
• In addition, we offer a $12k target annual bonus (based on company and individual performance), as well as an up to $30k/year quarterly incentive plan tied to the revenue growth of the account(s) managed by you, which usually comes into effect a few quarters after they start once they've become the sole Sr. Account Manager for their accounts.

Selection Process:

1. Intro phone screen with Head of Talent (30 mins)
2. Phone call with Sr. AM (30 mins)
3. Phone call with Manager of Account Management (30 mins)
4. Phone call with Sr. Director of Account Management (30 mins)
5. Phone call with VP of Account Management (30 mins)

WebMD and its affiliates is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.