Job Details

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

This job post is specifically for US Military Veterans and Spouses in the categories noted above.

This employer does not hire from: Alaska, California, Colorado, Connecticut, DC, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, Oregon, Washington, Puerto Rico or any other OCONUS locations.

The employer also does not hire from the cities listed below:

Florida: Altamonte Springs Apopka Baldwin Brandon Callahan Cassadaga Casselberry
Clarcona Clearwater Cutler Cutler Bay Debary
Deland Deltona Doral El Portal Eustis Fairview Shores Fern Park
Fernandina Fontainebleau Forest City Geneva Gibsonton Gladeview Golden Glades
Goldenrod Gotha Goulds Green Cove Springs Heathrow Hialeah Jacksonville
Kendall Kissimmee Lake Hellen Lake Lucerne Lake Mary Lake Monroe
Largo Lockhart Longwood Lutz Maitland Miami Miami Beach Miami Gardens
Miami Shores Middleburg Midway Mount Dora North Bay Village Ocoee Ojus
Orange City Orange Park Orlando Osteen Oviedo Paisley Palmetto Bay
Palmetto Estates Pinellas Park Pinewood Plymouth Ponte Vedra Quail Heights
Richmond Heights Riverview Ruskin Sanford Seffner Sorrento South Miami Heights
St. Augustine St. Johns St. Petersburg Sunset Sweetwater Tampa Tangerine
Temple Terrace University Park Valrico Wekiva Springs Wesley Chapel West Little River
West Perrine Westchester Westview Winter Park Winter Springs Yulee Zellwood

Georgia: Columbus, Valdosta

Michigan: Auburn Hills, Detroit, Farmington Hills

Missouri: Arnold, Ballwin, Barnhart, Brentwood, Cedar Hill, Concord, Cottleville, Chesterfield, Crestwood, Creve Coeur, Crystal City, De Soto, Des Peres, Eureka, Farmington, Fenton, Festus, Florissant, Hazelwood, Herculaneum, Hillsboro, House Springs, Imperial, Kirkwood, Maryland Heights, Mehlville, O'Fallon, Oakville, Pacific, Pevely, Sappington, St. Anns, St Charles, St. Louis, St. Peters, Sunset Hills, University City, Valley Park, Weldon Spring

New Mexico: Rio Rancho

North Carolina: Beulaville Burgaw Camp Lejeune Charlotte Chinquapin Concord Emerald Isle
Gastonia Hampstead Hickory Holly Ridge Hubert Huntersville Jacksonville Maple Hill
Maysville Midway Park Monroe Morrisville New Bern Pink Hill Pollocksville Richlands
Sneads Ferry Stella Surf City Swansboro Tawara Terrace Teachey Topsail
Topsail Beach Trenton Verona Wallace

South Carolina: Greenville, Greer, Marietta, Piedmont

Texas: Austin, Jacksonville, Laredo

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative working from home, you will:

Maintain acceptable production levels as set by management

Provide details on the discount services to help retain and save customers

Provide high level of customer service and empathy

have a strong ability to ask probing questions, to discover the wants, interests and needs of our customers

Have the ability to deliver bad news and de-escalate critical situations

Be efficient in navigating multiple systems

Participate in ongoing training and self-development

Maintain advanced knowledge of procedures, product information and online resource tools

Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies

Participate in activities designed to improve business performance

Ensure that all quality targets are met and maintained

Deliver expert customer experiences...with a smile.

#LI-Remote

Additional Qualifications/Responsibilities

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

Minimum of 6 months to 1 year of solid customer service experience

High School Diploma or GED Required

Ability to effectively communicate with customers and ask discovery questions

A strong heart and mind for servicing others

Comfortability with Outlook, asynchronous tools, and Microsoft Excel

Must be comfortable being on web camera

Proficiency in fast-paced multi-tasking

Eagerness to learn new technologies

Ability to utilize tools and resources to efficiently our customers

Ability to articulate in a professional and efficient manner

Ability to break down complex subject matter into relatable knowledge for our customers

Ability to be flexible with the hours of operation

Must reside in the United States or have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

The base salary range for this position is $15/hr. (pay rate will not be below the applicable minimum wage), Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

DailyPay enrollment option to access pay "early," when you want it

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

Work-from-home convenience with company-supplied technologies

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support