Job Details

A company is looking for a Software Installation Technician V.Key ResponsibilitiesLead customer interactions to ensure a smooth installation experience, particularly with escalated or technical customersManage and prioritize multiple installation projects, ensuring timely delivery and high-quality outcomesServe as a technical escalation point for complex installation scenarios and provide guidance to junior techniciansRequired Qualifications6+ years of related experience, preferably in software installationsProven experience handling escalated or complex customer scenarios in a technical roleTechnical aptitude with advanced troubleshooting skills and ability to support practice management systemsWorking knowledge of HIPAA compliance and proper handling of PHIAbility to read and write SQL preferred