Job Details

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as our Business Process Leader, AI and Innovation, at MMA.Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).A day in the life. We are seeking a Business Process Leader to drive the deployment and adoption of AI-powered tools across our insurance brokerage operations. This role will focus on optimizing core processes (sales, servicing, underwriting support, and claims) by integrating AI solutions that improve efficiency, accuracy, and client experience.Key Responsibilities Lead end-to-end implementation of AI tools across brokerage workflowsIdentify high-impact use cases (e.g., submissions intake, quoting, policy servicing, data extraction)Redesign business processes to embed AI and automation at scalePartner with IT, data, and vendor teams to ensure seamless integration with core systems (e.g., CRM, policy admin)Drive change management, training, and user adoption across business teamsEstablish KPIs to measure impact (productivity, turnaround time, accuracy, revenue uplift)Ensure compliance with regulatory, data privacy, and risk management standardsQualifications 7+ years in insurance brokerage, operations, or process transformationProven experience deploying AI/automation tools in business environmentsStrong understanding of brokerage workflows and systems (CRM, AMS, underwriting processes)Ability to translate business needs into technology solutionsExcellent stakeholder management and change leadership skillsYour Physical Demands & Work Environment requires Occasional travel may be required. Travel may consist of off-site venues, occasional overnight stays, and visits to other operating companies.Work occurs during regular day hours as well as occasional extended hours and schedule flexibility necessary to complete tasks to meet needs.Flexible location within reasonable proximity to an MMA officeWe know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.Valuable benefits. We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.Some benefits included in this role are: Generous time off, including personal and volunteeringTuition reimbursement and professional development opportunitiesRemote workCharitable contribution match programsStock purchase opportunitiesWho you are is who we are. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.The applicable base salary range for this role is $74,600 to $139,100.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.Applications will be accepted until: May 15, 2026#J-18808-Ljbffr