Job Details

Position: IT Support Desk Technician
Location: Fargo, North Dakota
Job ID: 176584

Job Overview:

We are seeking an experienced IT Support Desk Technician to join our team in Fargo, North Dakota. This role involves planning, organizing, and executing technology implementations while providing exceptional support to both internal and external users. The ideal candidate will have a strong technical background, excellent communication skills, and a commitment to delivering outstanding customer service.

Responsibilities:

• Provide comprehensive guidance to employees on system configuration, troubleshooting, and maintenance, both remotely and in person.
• Address employee concerns and inquiries, delivering optimal solutions and recommendations.
• Escalate unresolved issues to the appropriate level for resolution while maintaining employee satisfaction as a priority.
• Communicate proactively with managers regarding potential actions at partner sites to enhance service delivery.
• Maintain accurate inventory and asset tracking records for all technology-related equipment.
• Ensure up-to-date documentation for all systems to facilitate efficient troubleshooting and maintenance.
• Analyze the impact of new or evolving technologies and recommend strategies for optimizing current systems.
• Collaborate with laboratories on network-related matters, operational procedures, and system functionalities.
• Execute equipment installations and coordinate lab changes and relocations at partner sites.
• Coordinate training sessions for employees on new equipment and software upgrades.
• Perform regular equipment upgrades, maintenance tasks, and scheduling adjustments at various sites.
• Travel throughout the company's service area on short notice, with occasional overnight stays (1 to 3 days per month).
  

• Working knowledge of technology principles and techniques relevant to a business environment.
• Certifications/licenses/registrations in computer, networking, and security fields are preferred.
• Proficiency in Windows Operating System, Microsoft Office applications, and Microsoft 365 Services.
• Exceptional written and verbal communication skills.
• Commitment to delivering exceptional customer service and ensuring compliance with regulatory requirements.
• Strong troubleshooting skills for mainstream applications and sleep diagnostic equipment.
• Understanding of Internet and email usage, with the ability to multitask effectively.
• Familiarity with database and networking security systems.
• At least three years of customer service experience and prior roles as an IT Help Desk Technician.
• Collaborative mindset and commitment to continuous learning and adaptation to new technologies.
• Focus on accuracy and attention to detail.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $50,000-60,000

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com