Job Details

Req ID:368056All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.Job ResponsibilitiesThis position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionalityTrack and document the appropriate comments, and close or elevate incident tickets and related issues in a timely mannerResponsible for driving resolution of incidents on a 24/7 deskRead text on computer screens for the duration of the shiftRemain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaksEnsure a quiet, private workspace with high speed, wired internetTravel up to 10% of the time, if requiredLift up to 25 lbs. if needed for equipment setupHave a working cell phone for manager communication and Two-Factor AuthenticationPreferred QualificationsMinimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)Minimum of 1 year of technical troubleshooting experienceHigh school diploma or equivalent requiredPreferred SkillsExperience in a call center environmentDemonstrate a service philosophy in all interactions with clinicians and colleaguesEffective communication and interpersonal skillsProficient typing and English language skills (both verbally and in writing)Strong listening capabilities to fully understand caller's needs / requestsExceptional ability to work optimally in a fast-paced environmentBasic QualificationsMinimum 1 year Healthcare-Customer ServiceThis position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.Equal OpportunityNTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.#J-18808-Ljbffr