Job Details

As a Customer Service Department Manager, you are an effective problem solver and oversee the communication hub of the store. You manage a variety of key services that support associates and make a lasting impression on customers.WHAT YOU'LL DO:Motivate associates to deliver excellent customer service - train, coach and lead by exampleExecute all duties of a customer service associate and ensure department duties are completed accurately and timelyDevelop service counter associate's skillsAssess associate performance and provide feedback to improve the quality of customer service and Von Maur store servicesDevelop and implement solutions to solve customer problems and department needsMonitors and supports store online order and pick up in store servicesBe available to work on-site during day, evening, and weekend shiftsWHAT YOU CAN EXPECT:We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.Competitive wagesGenerous merchandise discountComprehensive benefits401(k) retirement planNo extended holiday hoursPromote from within philosophy - creates endless career opportunities!ABOUT US:Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.