Job Details

Are you a people-focused professional who thrives in a fast-paced environment and knows how to keep priorities on track? Join our Field Operations team as an Administrative Support Specialist, where your strong interpersonal skills, exceptional organization, and ability to juggle multiple priorities will make a direct impact every day. In this dynamic role, you'll serve as a key point of coordination, building positive relationships with internal and external customers while managing critical office operations. If you're a proactive problem-solver who enjoys keeping teams connected, organized, and running efficiently, we'd love to hear from you!

Job Summary:

As an Administrative Support Specialist-Field Operations, you will support the Field Operations department in a broad and advanced administrative capacity, providing exceptional service to internal and external customers. You will manage reporting, documentation, and office activities while ensuring effective communication and coordination within the team.

Responsibilities:

• Create and maintain a positive customer service approach and establish credibility, trust, and support with internal and external contacts in all aspects of work.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Successfully manage reporting, office activity, documentation, and filing system.
• Function as an effective team member; support the efforts and concepts of other departments.
• Effectively cross-train to meet customer demand.
• Accurately code and process invoices in a timely manner.
• Provide detailed record keeping and meeting notes.
• Provide guidance, direction, and information to team members and leadership regarding specific situations that may arise.
• Direct routing of confidential documentation to completion; keep confidential information private.
• Produce detailed reports in various areas.
• Assist in preparation, payment, updates, renewal, or termination of Contractor Agreements, Facility Leases, and Non-Disclosure Agreements.
• Manage office functions and equipment.
• Coordinate meetings, team member engagement activities, and travel reservations.
• Represent Midco by actively seeking out volunteer and community involvement opportunities.
• Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications:

• High school diploma or equivalent (GED).
• Familiarity with office software (e.g., Microsoft 365), scheduling tools, and communication platforms.
• Experience in a service, support, or people-focused role, including assisting individuals, addressing questions or concerns, and delivering a positive and helpful experience.

Preferred Qualifications:

• Associate's degree or vocational training in a related field.
• 1 year of experience in administrative support.

Work Environment:

• The noise level in the work environment is moderate.
• Work is primarily performed in a professional office environment.
• May be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings, and weekends as business demands.

Physical Demands:

• May occasionally be required to reach with hands and arms, stoop, kneel, or crouch.
• May be required to remain in a seated position for extended periods.
• Heavy keyboard/mouse usage required with repetitive movements.

Mental Demands:

• Strong communication and presentation skills with the ability to communicate with individuals across all levels of responsibility.
• Strong problem-solving skills help in addressing issues promptly and efficiently.
• Able to prioritize tasks and manage time effectively to ensure that responsibilities are handled in a timely manner.
• Exhibit organizational skills to maintain efficiency and ensure all tasks are completed accurately and on time.
• Sound judgment to evaluate situations, make appropriate decisions, and escalate issues when needed.
• Be able to change from one task to another without loss of efficiency or composure.