Job Details

VA Careers - Medical Support AssistantMajor duties include (but not limited to):Independently performs the full range of appointment scheduling duties, including scheduling, canceling, and rescheduling appointments; interpreting and verifying provider orders; managing recall reminders; entering no-show information; and monitoring appointment requests across multiple electronic sources.Verifies and updates demographic and insurance information during patient check-in and ensures that patient information is accurate and complete.Supports patient access by using knowledge of healthcare processes to maintain efficient scheduling practices and clinic readiness, utilizing multiple software systems and data portals to support daily operations.Responsible for receiving and responding to secure messages, telephone inquiries, and electronic appointment requests; coordinating administrative functions related to transfers to other VA or community facilities; and determining appointment type based on eligibility requirements.Provides high-quality customer service by communicating clearly and tactfully with Veterans and caregivers, including those who may be distressed or frustrated.Resolves complaints when appropriate and refers issues outside their scope to the correct staff or discipline.Participation in team huddles and interdisciplinary discussions to support daily clinic needs, management of scheduling activities across multiple modalities such as in-person, telephone, and telehealth appointments, and performance of duties across multiple clinic and specialty areas as needed to ensure effective operations.Retrieving and sending medical records, managing electronic wait lists, supporting workload capture functions, and performing any other administrative duties assigned to support patient care.Work Schedule: Monday - Friday, 8:00am - 4:30pmTelework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 000000Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized