Job Details

FirstLink is looking for Daytime Helpline Specialists. The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

The Day shift at FirstLink works from 8AM-4/4:30PM or 12PM-8/8:30PM and is part of the holiday rotation. This position will work at minimum one weekend day every week. The rotations we typically have available are Tuesday-Saturday, Sunday-Thursday and Thursday-Monday (full weekends); final schedule will be determined at the end of training.

FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.

• Training is Monday-Friday, and will be completed on a schedule of 8/8:30AM-4/4:30PM or 12PM-8/8:30PM.

Are you ready for an exciting opportunity? Apply today!

Job Type: Full-time

Salary: $20.00 per hour

Benefits:

• Employee Assistance Program
• 100% paid health, dental, and vision insurance (for the employee only)
• Long-term and short-term disability
• Life insurance
• 12 days of paid time off, 8 hours accrued per month during the first calendar year

Schedule:

• 8AM-4/4:30PM OR 12PM-8/8:30PM
• Day shift, Mid shift
• Holidays
• Weekend availability
  • Tuesday - Saturday
  • Sunday - Thursday
  • Thursday - Monday
  • Determined at end of training.

Required Education and Experience:

• Must have a high school diploma or GED
• Must be 18 years of age or older
• Must be able to read, write, and follow oral or written instructions
• Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field

Work Location: In person