Job Details

Virtual Bank Service Consultant

  2020-02-27     Bell Bank     3100 13th Ave S  

Bell’s Values:

As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:

  • Promoting and sustaining our family atmosphere.
  • Providing unequaled personal service to each and every customer.
  • “Paying it forward” by giving back to the communities we serve.

Our Bottom Line:

Happy Employees! Happy Customers!

Job Summary:

This position provides unequaled personal service to customers through a variety of digital channels in accordance with established policies and procedures, with accuracy and efficiency.

Primary Duties:

  • Functional Requirements:
  • Answer and reply to all communication in a customer paced, accurate, and courteous manner. This may include online, mobile, voice, and chat.
  • Research and investigate requests as needed according to established policies and procedures.
  • Work effectively with other departments as necessary for customer inquiry/problem resolution.
  • Communicate service issues in a timely manner to supervisor for resolution.
  • Meet or exceed all performance goals as outlined for the position.
  • Provide courteous, accurate, and efficient assistance to customers using all digital channels.
  • Maintain knowledge of functions within appropriate skill level required for quality service.
  • Maintain knowledge of all products and services offered by Bell Bank, and other general bank information required for assisting customers with questions.
  • Provide courteous, accurate and prompt assistance to coworkers or customers regarding their accounts.
  • Follow established policies and procedures, accurately and efficiently to meet team quality standards.
  • Verbalize and demonstrate knowledge of procedures for maintaining security, confidentiality, and integrity of employee and customer information.
  • Work flexible hours to support the department needs to include evenings and weekends, if necessary.
  • Know by name and face as many customers and employees as possible, calling them by name as often as possible.
  • Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
  • Know, understand, and live the company values and bottom line.
  • Perform other duties as assigned.

Job Skills Required:

  • High School diploma.
  • Knowledge of personal computers and related software programs including, but not limited to, Windows XP and Microsoft Office, and ability to effectively use them.
  • Experience in banking is helpful.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Ability to effectively handle conflict and work under pressure.
  • Ability to listen, evaluate and exercise independent judgment.

Bell Bank Equal Opportunity Employer

Do not contact this company in solicitation of any product or service.

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